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Frequently Asked Questions

What do I do if I don't know what realy the problem is?

That's why we're here! Some customers prefer to book a Carleton Service Now! service. A tech will assess your computer remotely to either resolve the issue or to diagnose the problem. If your issue requires an in-home visit, we can schedule a follow-up service. HelloTech Now! is a great value, immediate and available 24x7.

Can Carleton Services replace my hard drive?

No, Carleton Services cannot replace your hard drive because we do not repair hardware. If your problem requires hard drive replacement, we can only diagnose the issue, not repair it.

My computer is very old.Can Carleton Services help?

Carleton Services can try to help, but sometimes repairing older computers is more costly than replacing the computer altogether. If your computer is more than 4-5 years old, consider your options. And if you need help setting up your new computer, Carleton Services is here to assist.

Can Carleton Services help to add to add memory to my computer?

No, Carleton Services does not add memory to your computer. Adding memory requires access to the inside of your computer, and Carleton Services does not provide hardware support. If the problem you have requires additional memory, we can only diagnose the issue.

What is included in the Computer Repair & Help Services from Carleton Services?

HelloTech offers a comprehensive Computer Repair & Help service for our customers, and it includes the following: • Diagnosis and troubleshooting of a single issue • Instant support through Carleton Services NOW depending on the nature of your request

How much does Carleton Service Computer Repair& Help services cost?

Carleton Services Computer Repair & Help service begins at $79 for remote service, $99 for in-home service, and $0 for Carleton Services Home members. Additional charges related to problems your computer may be having are for covering the cost of troubleshooting. • If your computer starts, but crashes or freezes right away, this is an additional $30. • If your computer is making loud noises, this is an additional $30.

Peace of Mind Guarantee

We’re committed to your complete satisfaction with our service. If you’re not 100% happy, we’ll do whatever it takes to make it right.

 

What our customers say

Great friendly tech. Showed up a little early which helped out a lot. Great experience no complains other than price kind of being a little high.

Perter M.
Verified

Dion was very professional, clean and communicated well, I'm very happy with todays service.

Jason T.
Verified

Daniel provided quality services. He was respectful and knowledgeable. He represented Carleton in a very position, professional manner.

Laura k.
Verified

Carleton Services Home members save up to $79 on this service.

Details

Computer on the fritz? Carleton Services is America’s computer repair service company. Our experts will solve uncooperative software, unfriendly hard drives, and frustrating issues across both Windows and Mac operating systems. You’re in good hands with HelloTech computer services.

Expert Nationwide Service

Trusted Techs

Professional Techs. Each expert is hand-selected, background checked, and insured.

Convinient Booking

In-home service from 7am-9pm. Book online or by phone in minutes on services as soon as today.

Carleton Services Guarantee

We're committed to your complete satisfaction. If your not 100% happy, we will do whatever it takes to make it right.

In the News

USA TODAY

The best, cheapest way to get good tech support

You don't have to understand how an internal combustion engine works to drive your car to the mall, so why does it often feel like you need a degree in computer science just to use your PC?

FORTUNE

Succeeding With A 'Bolt-On Geek Squad'

Richard Wolpert is not your average Silicon Valley startup CEO. For starters, he's in Los Angeles, not the Bay Area.

THE VERGE

Samsung's new Galaxy Note 8 customers get free in-home visits from Carleton Services

For the launch of its new Galaxy Note 8 smartphone, Samsung is — not surprisingly — doubling down on the whole support thing.

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About Our Company

We are the best world Information Technology Company. Providing the highest quality in hardware & Network solutions. About more than 20 years of experience and 1000 of innovative achievements.

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